Compare the machines
Comparison Chart
Comparison Video
Getting Started
Building a frame
What do I need to get started?
How do I finish my tufted piece?
Quick Start Video
Do I need to glue my rug?
What's a good way to feed my yarn?
High Pile Machines
What size/kind of air compressor do I need?
Will these work with 240v electricity?
What is a high pile machine?
Low Pile Machines
White Gear Will Not Move
Will this work with 240v electricity?
If I buy the loop machine can I cut the loops?
How do I thread the loop machine?
How do I thread the cut pile machine?
How do I change the pile height?
What is the difference in cut and loop piles?
What is a low pile machine?
Materials and supplies
How much yarn do I need?
Do I have to use tufting cloth or can I use another type?
Where can I get my rug finished?
Where can I find tufting cloth?
What size and kind of yarn can I use?
Purchasing
What payments do you accept?
Do you accept Purchase Orders?
Return/Exchange
Shipping
Current and past shipping updates
What is your return policy?
How long does shipping take?
Who is responsible for VAT/import fees?
How much does shipping cost?
Troubleshooting and maintenance
What happens if I get a rip in my cloth?
Where do I oil the machines?
How to return machines to their factory setting
My machine won't turn off!
How do I finish my rug and what kind of glue do I use?
The yarn doesn't stay in the cloth
The machine makes a high-pitched sound.
My tufting machine cuts the tufting cloth.
My cut pile isn't cutting.
All Categories > Purchasing
2 articles
I prefer all major credit cards, but can also accept PayPal and wire transfers. If you do pay via PayPal or wire transfer simply contact me about receiving an invoice. We pleased to offer a payment s…
Updated 3 weeks ago
Yes, we do this on a case by case basis for certain institutions. To see if you qualify send an email to support@tufttheworld.com
Updated 3 months ago
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