Return/Exchange
Returns We have a 30 day return or exchange policy. If 30 days have gone by since your items have been delivered, we can’t offer you a refund or exchange. We do offer partial refunds for specific ite…
Compare the machines
Getting Started
Building a frame
What do I need to get started?
How do I finish my tufted piece?
Quick Start Video
Do I need to glue my rug?
What's a good way to feed my yarn?
High Pile Machines
What size/kind of air compressor do I need?
Will these work with 240v electricity?
What is a high pile machine?
Low Pile Machines
White Gear Will Not Move
Will this work with 240v electricity?
If I buy the loop machine can I cut the loops?
How do I thread the loop machine?
How do I thread the cut pile machine?
How do I change the pile height?
What is the difference in cut and loop piles?
What is a low pile machine?
Materials and supplies
How much yarn do I need?
Do I have to use tufting cloth or can I use another type?
Where can I get my rug finished?
Where can I find tufting cloth?
What size and kind of yarn can I use?
Purchasing
Return/Exchange
Shipping
Current and past shipping updates
What is your return policy?
How long does shipping take?
Who is responsible for VAT/import fees?
How much does shipping cost?
Troubleshooting and maintenance
What happens if I get a rip in my cloth?
Where do I oil the machines?
How to return machines to their factory setting
My machine won't turn off!
How do I finish my rug and what kind of glue do I use?
The yarn doesn't stay in the cloth
The machine makes a high-pitched sound.
My tufting machine cuts the tufting cloth.
My cut pile isn't cutting.
