Returns and Exchanges
Returns and Exchanges . Do you take returns?. We accept returns of unused items in their original condition within 30 days of the date you received your order. If more than 30 days have passed and th…
Compare the Machines
Purchasing and Shipping
Returns and Exchange
Tuft Support
What happens if I get a rip in my cloth? Why is my machine cutting the cloth?
Why won’t the yarn stay in the cloth?
My machine is making a high-pitched sound!
The white gear on my cut pile machine seems to be stuck. How can I fix it?
Why isn’t my cut-pile cutting?
How do I return my machine to its factory setting?
How do I keep my tufting machine running smoothly?
My machine won't turn off!
How do I finish my rug and what kind of glue do I use?
My tufting machine cuts the tufting cloth.
Tufting 101
Finishing tufted pieces
Where can I get my rug professionally finished?
Do I need to glue my rug?
How do I finish my tufted piece?
Getting Started
High Pile Machines
What kind of air compressor do I need?
Will my machine work with 240v electricity?
What is a high pile machine?
Low Pile Machines
If I buy the loop machine, can I just cut the loops to make cut piles?
Will my machine work with 240v electricity?
How do I thread my low-pile machine?
How do I change the pile height?
What is a low pile machine?
Materials and supplies
