Comparison Chart

Comparison Video

Building a frame

What do I need to get started?

How do I finish my tufted piece?

Quick Start Video

Do I need to glue my rug?

What's a good way to feed my yarn?

White Gear Will Not Move

Will this work with 240v electricity?

If I buy the loop machine can I cut the loops?

How do I thread the loop machine?

How do I thread the cut pile machine?

How do I change the pile height?

What is the difference in cut and loop piles?

What is a low pile machine?

How much yarn do I need?

Do I have to use tufting cloth or can I use another type?

Where can I get my rug finished?

Where can I find tufting cloth?

What size and kind of yarn can I use?

What payments do you accept?

Do you accept Purchase Orders?

Return/Exchange

Current and past shipping updates

What is your return policy?

How long does shipping take?

Who is responsible for VAT/import fees?

How much does shipping cost?

What happens if I get a rip in my cloth?

Where do I oil the machines?

How to return machines to their factory setting

My machine won't turn off!

How do I finish my rug and what kind of glue do I use?

The yarn doesn't stay in the cloth

The machine makes a high-pitched sound.

My tufting machine cuts the tufting cloth.

My cut pile isn't cutting.