Compare the machines
Comparison Chart
Comparison Video
Getting Started
Building a frame
What do I need to get started?
How do I finish my tufted piece?
Quick Start Video
Do I need to glue my rug?
What's a good way to feed my yarn?
High Pile Machines
What size/kind of air compressor do I need?
Will these work with 240v electricity?
What is a high pile machine?
Low Pile Machines
White Gear Will Not Move
Will this work with 240v electricity?
If I buy the loop machine can I cut the loops?
How do I thread the loop machine?
How do I thread the cut pile machine?
How do I change the pile height?
What is the difference in cut and loop piles?
What is a low pile machine?
Materials and supplies
How much yarn do I need?
Do I have to use tufting cloth or can I use another type?
Where can I get my rug finished?
Where can I find tufting cloth?
What size and kind of yarn can I use?
Purchasing
What payments do you accept?
Do you accept Purchase Orders?
Return/Exchange
Shipping
Current and past shipping updates
What is your return policy?
How long does shipping take?
Who is responsible for VAT/import fees?
How much does shipping cost?
Troubleshooting and maintenance
What happens if I get a rip in my cloth?
Where do I oil the machines?
How to return machines to their factory setting
My machine won't turn off!
How do I finish my rug and what kind of glue do I use?
The yarn doesn't stay in the cloth
The machine makes a high-pitched sound.
My tufting machine cuts the tufting cloth.
My cut pile isn't cutting.
All Categories > Shipping
5 articles
Currently all AK-I and AK-II tufting machines are only available for pre-order. Below is a chart to provide an estimated shipping window. We are fulfilling orders every day in the order they were rec…
Updated 6 minutes ago by Tim Eads
Our policy lasts 30 days. If 30 days have gone by since you received your item, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the…
Updated 1 week ago
Our normal processing time to fulfill orders is 2-3 business days from the time you place your order. We are currently experiencing longer than normal delays receiving items from our suppliers due to…
If you are purchasing items outside of the US you (the customer) will be responsible for all import and VAT fees. Each country is different with how much they charge, but it typically ranges from 15-…
Updated 5 months ago by Tim Eads
The best and most accurate way to check is to add the item(s) to your cart then go to checkout. There is a shipping estimator on the checkout page. For an exact quote simply enter your mailing addres…
Updated 6 months ago
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