Compare the Machines
What is the difference in cut and loop piles?
What payments do you accept?
Do you accept Purchase Orders?
Returns and Exchange
Current and past shipping updates
What is your return policy?
How long does shipping take?
Who is responsible for VAT/import fees?
How much does shipping cost?
What happens if I get a rip in my cloth? Why is my machine cutting the cloth?
Why won’t the yarn stay in the cloth?
My machine is making a high-pitched sound!
The white gear on my cut pile machine seems to be stuck. How can I fix it?
Why isn’t my cut-pile cutting?
How do I return my machine to its factory setting?
How do I keep my tufting machine running smoothly?
My machine won't turn off!
How do I finish my rug and what kind of glue do I use?
My tufting machine cuts the tufting cloth.
Finishing tufted pieces
Where can I get my rug professionally finished?
Do I need to glue my rug?
How do I finish my tufted piece?
What's a good way to feed my yarn?
What do I need to get started?
Quick Start Video
High Pile Machines
What kind of air compressor do I need?
Will my machine work with 240v electricity?
What is a high pile machine?
Low Pile Machines
If I buy the loop machine, can I just cut the loops to make cut piles?
How do I thread my low-pile machine?
How do I change the pile height?
What is a low pile machine?
Materials and supplies
Building a frame
How much yarn do I need? What size and kind?
Do I have to use tufting cloth or can I use another type?
Where can I find tufting cloth?
Powered by HelpDocs
(opens in a new tab)